Return & Refund Policy
At AlShahidSouq, your satisfaction is our priority. If you're not fully happy with your purchase, we offer a simple and transparent return and refund process.
✅ Return Eligibility
You can request a return within 7 days of delivery if:
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The item is unused, in original packaging, and in resalable condition
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The request is made within 7 days of receiving your order
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You provide proof of purchase (e.g., order number or receipt)
❌ Items That Cannot Be Returned
We are unable to accept returns for:
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Used, damaged, or altered items
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Requests made after 7 days of delivery
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Clearance, sale, or final sale items
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Gift cards, promotional items, or giveaways
🔁 How to Return an Item
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Email us at 📧 alshahidsouqofficial@gmail.com with your order number and reason for return
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Our support team will review your request and send you the return instructions
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Ship the item back — Return shipping costs are the buyer’s responsibility (unless the item was incorrect or damaged)
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Once we receive and inspect the item, we will process your refund within 5–7 business days
💸 Refund Information
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Refunds will be issued to your original payment method
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Depending on your bank or payment provider, it may take a few extra days to reflect
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You’ll receive a confirmation email once your refund has been processed
📦 Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item:
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Contact us immediately at 📧 alshahidsouqofficial@gmail.com
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Include your order number and clear photos of the item received
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We will offer a replacement or a full refund, based on the issue
🛑 Haven’t Received Your Refund?
If your refund is delayed:
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Check with your bank or payment provider
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If still unresolved, contact us at 📧 alshahidsouqofficial@gmail.com
💬 Need Assistance?
We’re always here to help.
📧 Email: alshahidsouqofficial@gmail.com
📍 We serve customers in: Pakistan, UAE & Saudi Arabia