Privacy Policy

At AlShahidSouq, your privacy is our top priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or shop with us.

1. What Information We Collect

When you browse or make a purchase, we may collect:

  • Personal Information: Name, email, phone number, shipping and billing address

  • Order Information: Products purchased, payment method (securely processed), order history

  • Device Information: IP address, browser type, and cookies for better user experience

2. How We Use Your Information

Your data helps us to:

  • Fulfill and deliver your orders

  • Provide order status updates and customer support

  • Share exclusive offers and promotions (only with your permission)

  • Improve and personalize your shopping experience

3. Your Privacy Matters

We do not sell your personal information. We only share it:

  • With trusted service partners (e.g., delivery companies) to complete your order

  • When legally required in Pakistan, UAE, or Saudi Arabia

4. How We Keep Your Data Secure

We use advanced security protocols to safeguard your information:

  • SSL-secured website

  • Encrypted payment gateways

  • Limited access to personal data within our team

5. Your Rights

If you're located in Pakistan, UAE, or Saudi Arabia, you can:

  • Request access to the personal data we store

  • Ask us to correct or delete your information

  • Opt out of marketing communications anytime

📧 For privacy requests, contact: alshahidsouqofficial@gmail.com

6. Cookies & Tracking

Cookies help us:

  • Remember your cart

  • Show product suggestions tailored to your interests

  • Improve site performance

You can manage cookies through your browser settings.

7. Policy Updates

We may update this policy from time to time. The latest version will always be available on our website.

8. Contact Us

📧 Email: alshahidsouqofficial@gmail.com
📍 Serving Customers in: Pakistan, UAE & Saudi Arabia