FAQ's

1️⃣ Do you offer free shipping?
Yes! We offer FREE shipping in:

  • 🇵🇰 Pakistan – on orders over PKR 3,000

  • 🇸🇦 Saudi Arabia – on orders over SAR 200

  • 🇦🇪 UAE – on orders over AED 150
    Shop more, save more — automatically applied at checkout!

2️⃣ What is the estimated delivery time?
We deliver fast and on time:

  • 🇦🇪 UAE: 1–3 business days

  • 🇸🇦 KSA: 3–5 business days

  • 🇵🇰 Pakistan: 2–4 business days
    We aim to get your order to you quickly and reliably.

3️⃣ Is Cash on Delivery (COD) available?
Absolutely!
Cash on Delivery is available across Pakistan, UAE, and Saudi Arabia — because shopping should be easy and flexible.

4️⃣ Can I return or exchange an item?
Yes! You have 7 days from the delivery date to request a return or exchange.
Just make sure the item is:

  • Unused

  • In original packaging

🔄 View our full [Return & Refund Policy] for complete details.

5️⃣ How can I track my order?
As soon as your order ships, we’ll send a tracking number via email or SMS so you can follow your delivery in real time.

6️⃣ What if I receive a damaged or incorrect item?
No stress — we’ve got your back.
If your item is:

  • Damaged

  • Defective

  • Incorrect

📩 Contact us immediately, and we’ll send a free replacement or a full refund, whichever you prefer.

7️⃣ Do you ship internationally?
Not yet!
We currently deliver only to Pakistan, UAE & Saudi Arabia.
🌍 But international shipping is coming soon — stay tuned!

8️⃣ How can I contact customer support?
We’re always ready to assist!
📩 Email: alshahidsouqofficial@gmail.com
💬 Or use the contact form on our website — we usually reply within hours!

9️⃣ Are your products authentic and high-quality?
Absolutely.
We only stock 100% genuine, high-quality products sourced from trusted suppliers.
Your satisfaction and trust mean everything to us.

🔟 Can I modify or cancel my order after placing it?
If your order hasn’t shipped yet, we’ll do our best to help.
📩 Just email us ASAP at alshahidsouqofficial@gmail.com, and we’ll try to adjust or cancel it before dispatch.

💬 Still have questions?
Reach out anytime — we’re here to help.